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Post by shiyabul on Aug 19, 2024 5:56:08 GMT
Q. How is GigCX different from independent contractor work-from-home (WFH) agents that have been around for two decades or so? A: Working from home certainly has some advantages for full-time or part-time employees who want to skip the commute. However, GigCX is a different model altogether. Where the WFH model uses scheduled workers, GigCX benefits from an autonomous crowd of experts who can flex instantaneously in line with demand. By taking away the need to sign up for https://lastdatabase.com/ schedules, GigCX gives people the freedom to work when they want, where they want, and how much they want. And unlike independent contractor models using people with generic service skills and experience, GigCX leverages existing customers and advocates with built-in knowledge. In combining this knowledge and experience with a gig model, GigCX bypasses many of the COVID- pandemic-related problems facing contact centers at this moment, including hiring, training, shift scheduling, and quality issues specific to a WFH model. GW Figure SOURCE: LIMITLESS Q. Is GigCX being adopted, what is its growth trajectory, for what functions, by which types of organizations, and why? A: According to a recent study we ran with respondents in the U.K. and the U.S., % of customer service managers have added or plan to add gig talent to customer service or sales operatio
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